Kelly Burke, Ph.D.

Management Information Systems


University of Hawaii at Hilo

College of Business and Economics

Email Dr. Burke

QBA 362 Syllabus – Spring 2014

Introduction to Management Information Systems




Dr. Kelly Burke

Office Hours:

MTW 9:00 am – 10:30 am, and by appt.






Course Description

This is a management course. Organizations use and are structured by information technologies. Information and the technologies that facilitate its acquisition, storage, processing, analysis, and use are valuable corporate resources. A manager’s job is to learn to use technology to enhance productivity and effectiveness in the workplace. Workers and managers alike will find both work and technology more rewarding when they understand how technology supports everyday task performance. This course is designed to inform potential managers and knowledge workers in all functional areas about benefits, issues and problems related to the use and management of information systems in business.

Course Goals

Students will gain an understanding of the fundamentals of information management and the impact of information technology (IT) on business. In particular, you will learn what information is and what modern managers need to understand about their organization, their employees and technology to best manage information for operational, tactical, and strategic benefits.


Students will also engage in a number of "hands-on" computing exercises using common business information system tools. The goal of this course, however, is not to give students proficiency in the use of any particular application. Rather, the course demonstrates how systems support information management for problem solving in general. The course will also help the student understand how information technology impacts the behavior of organizations and their employees.


In summary, the course aims to help you:

  • understand fundamental concepts of information management
  • understand why and how technology is used to achieve operational, tactical, and strategic goals
  • become more comfortable with the use of communication and information technologies
  • learn to use computer applications for managerial problem solving
  • explore the impact of computing systems on people and the organization


Customized e-book version of Haag, S., Cummings, M., Phillips, A, Management Information Systems for the Information Age, 9th ed., McGraw-Hill Irwin, 2013.  


The hardcopy version of the original text is available from various online sources.


The customized e-book version can be purchased directly from MgGraw-Hill at You can find detailed instructions for purchasing and downloading here.


Class Format / Teaching Methods

This class will be delivered as a hybrid online/face-to-face class, with most of it being online. We will meet in class four times after the first session: twice for midterms, once for student evaluations and once for the final exam. The approach used here will be what is referred to as “Self-directed learning.” You will do the studying, preparation, and learning on your own. I encourage you to meet in study groups to help each other learn, but I also expect you to use our online-forum to ask and answer questions. I will monitor the online discussions but generally I don’t plan to answer questions – I want you to answer each other’s questions. I will interject if I feel a point made by one of you needs clarification or expansion, but I want the teaching to come primarily from you.


I have organized a number of resources to aid you in your learning. These resources include: the primary text; recorded lectures from QBA 362 Fall 2013 semester; PowerPoint slides files accompanying each lecture; online readings; and online videos. The exams will be designed with the expectation that you have studied a majority of these materials.


You will be required to do at least one homework exercise for each topic (i.e., Topic = a Table of Contents – TOC – selection) and more than one for some topics.


In addition to the homework exercises, you will write two research papers of 2500 words each (exclusive of bibliography, tables, etc.) on two issues or topics of your choice. Due dates for the papers are noted on the schedule.




Since I want you to help each other learn, 10% of your grade will be determined by your participation in class (see grading table below). Participation requires you to contribute postings online. Because this class is primarily online I am expecting you to teach each other. There is an old saying that the best way to learn a subject is to teach it. You will be both learner and teacher in this class.


Examples of appropriate participation include:

·         Answering questions posted by others.

·         Offering a comment about a point made in one of the resources. For instance: “The video about the Tennessee court system was interesting because it showed me clearly how data is mined and extracted then used in decision making.”

·         Providing your own examples to illustrate issues being discussed in a resource.

·         Describing situations you have experienced which relate to issues being discussed.

·         Asking questions that cannot be answered by looking up a definition or explanation in the text. Here are a couple of examples of good questions.

·         “The book says people are the most important of the three resources described (people, technology, information): It seems to me that people would have nothing to do without information so wouldn’t that make information just as important as people?” Note: this question is complicated and requires complicated responses, potentially generating an extended discussion, thus making it a very good question.

·         “On page 52 of the main text the authors say that Wells Fargo can predict what customers need before the customer even realizes it. They go on to say that the bank collects information about every customer transaction and combines it with personal information about the customer to provide a product offering – for example a second mortgage. Can anyone give me an example of the kind of transaction information and personal information the bank might be combined to suggest a second mortgage?”


How much participation is enough? I would say that if you have contributed meaningfully to discussions for a third of the topics that would be adequate to get you a C for participation. Those who do more teaching (by providing explanations, comments, examples, experiences, etc.) and who push the discussions into more fruitful areas (perhaps by asking well thought out and probing questions) will receive higher marks for participation. I will even consider awarding “extra credit” for people who are really outstanding in their participation. Remember – you will learn better by helping others learn. And don’t be afraid to contribute – you probably know/understand more than you think you do.


Think carefully about your participation throughout the semester. Remember, if you get a zero for participation your course grade will be reduced by 10% that’s equivalent to one letter grade. You could be getting As on assignments and exams but have your grade reduced to a B by failing to participate adequately. Please help make this class interesting and fun: Prepare appropriately and participate in discussions.

Course Etiquette

In your online postings please be courteous and considerate of your fellow classmates. If you wish to advise or correct someone (for example for making a mistake in an explanation) please do so in a positive manner.

Exams & Assignments

·         Exams can only be made up in the case of documented, qualified medical or immediate family-related emergencies. 

·         All homework (HW) assignments and papers are due by midnight on the due day as indicated on the schedule.

·         Assignments – including homework and papers – handed in after the due day/time will be considered late (no exceptions) and will be penalized 5% per day late, including weekends. 

·         Assignments should be professional in appearance. 

·         All assignments must be completed to receive course credit.

·         All assignments will be turned in via Instructions for setting up an account can be found at: Turnitin Instructions


Academic Honesty

Under no circumstances will I accept any assignment or work from you that has been prepared to any extent by another person. Nor will I give any credit for any assignment or work that you have turned in for credit in any other university course. Any student in this class who disregards either of these guidelines will be given a zero for the assignment in question and may be failed in this course. That person also faces the risk of expulsion from the university.

Special Needs

Any student with a documented disability who would like to request accommodations should contact the University Disability Services Office - Hale Kauanoe A Wing Lounge, 933-0816 (V), 933-3334 (TTY), - as early in the semester as possible.




Mid-term Exams (2 at 15% ea.)


Final Exam (cumulative)




Homework (HW 1 – 15)


Research Papers (2 at 10% ea.)








Grading Scale:

Percentage Points Earned


Lower Bound

Upper Bound


















Tentative Class Schedule       

Back to the QBA 362 Home Page