QBA 362 – Online Resources

 

Text

Customized e-book version of Haag, S., Cummings, M., Phillips, A, Management Information Systems for the Information Age, 9th ed., McGraw-Hill Irwin, 2013: https://create.mcgraw-hill.com/shop/. You can find detailed instructions for purchasing and downloading here.

 

Lecture Videos

In Fall 2013 QBA 362 was delivered via the internet/polycom to the West Hawaii Educational Center.  All lectures were recorded during transmission. The lecture videos are stored on Google Drive. Each video is 400-500 mb and will take about 10 minutes to download on the UHH campus network. You can either stream it directly, which gives you less flexibility in moving forward or backward within the video, or you can download it to your machine and open it at your convenience (for example when not connected to the internet).

The lecture videos are not the greatest quality. Sometimes my voice modulates higher and lower at various times so you may need to turn the volume up to hear me. The PowerPoint slides are not always on screen – I don’t know how that happened since the slides were always on the monitor during class. Manoa always started recording the class 15 minutes before class started so the first 15 minutes of each video is of a vacant podium.

Despite the limitations, it is important that you watch the lecture videos. They will help you in several ways: a) they show you the issues and concepts I tend to emphasize, and b) I give examples typically not found in the text that help explain or illustrate the concepts in the readings.

Link to Lecture Videos: https://drive.google.com/a/hawaii.edu/#folders/0Bz1dDJOKdsikNk9WWkdTS295TGc

 

Lecture PowerPoint Slides

 

Readings / Videos

These online readings and videos represent a variety of perspectives on the topics. Most readings are relatively short being one to several pages long. The videos vary in length with most being less than 10 minutes – though a few of them are longer as noted in the descriptions.

I am providing and expecting you to study these resources because they offer alternative thoughts, explanations, and examples. They are meant to supplement the text and my lecture explanations. For effective learning of any given topic I would suggest you: 1) read the text first (to get the big picture and definitions of terms, etc.), 2) view at least portions of the lectures (perhaps while viewing the lecture) to get more detail and examples and to see what issues I tend to focus on, then 3) follow up with the online readings / videos to give you additional information. Some exam questions will come from these supplemental readings and videos.

Online Readings and Videos

 

Module 1 – TOC 1-5

TOC 01

Introduction to Management Information Systems

 

This is a relatively short reading that provides an overview of the role of information in organizations (reading for a graduate course in Health Sciences at George Mason University). Be able to answer the “What do you know?” questions at the end. http://gunston.gmu.edu/healthscience/740/RoleOfInformationInOrganizations.asp?E=0.

 

The relationship among hardware, software, data, people and processes as a “system” perspective on MIS is explained in this 10 minute video: http://www.youtube.com/watch?v=rz9YAHnTRVU.

 

TOC 02

Strategic Issues in IT (Using IT for competitive advantage)

 

Read this page from QuickMBA.com that explains the five industry forces affecting every business according to Michael Porter: http://www.quickmba.com/strategy/generic.shtml.

 

This reading explains the three generic strategies a business can choose from to counter the five industry forces according to Michael Porter: http://www.quickmba.com/strategy/generic.shtml.

 

Supply Chain Management (SCM)

This is a 6 minute video explaining the use of Microsoft Dynamics GP, a supply chain management system that automates and supports procurement and warehouse management: http://www.youtube.com/watch?v=dDmGtPQAI24.

 

View this 3 minute video demonstrating the procurement module of Netsuite’s online system. This module focuses on the activities included in the procure-to-pay life cycle of supply chain procurement: http://www.netsuite.com/portal/resource/demo/procure-to-pay/2110_NetSuite_ProcuretoPay8.html.

 

Customer Relationship Management (CRM)

This 7 minute video from Sugarcrm.com gives a pretty good explanation of what customer relationship management is and how a CRM system can support the various processes involved in managing the customer: http://www.youtube.com/watch?v=BMtv6sbmdLc.

 

The video above explains what CRM is – this 7 minute video from RMI Corporation demonstrates their CRM Advantage system: http://www.youtube.com/watch?v=RX-2MQPY-Gk.

 

ERP

CIO Magazine provides a helpful overview of what ERPs are: http://www.cio.com/article/40323/ERP_Definition_and_Solutions.

 

Required reading: An excellent case study, also by CIO Magazine, of Nestle Company and their implementation of an ERP system on a very large scale (200 subsidiaries in 80 countries). There are numerous important and interesting lessons to be learned here including global information systems integration, issues with people, costs and the consequences of very long implementation time frames: http://www.cio.com/article/31066/Nestl_eacute_s_Enterprise_Resource_Planning_ERP_Odyssey?page=1&taxonomyId=3009.

 

TOC 03

Hardware / Software

 

View this informative four-slide explanation of what a computer is from LearnFree.org. It uses a desktop but your laptop or tablet has the same hardware components: http://www.gcflearnfree.org/computerbasics/7.

 

Watch this three minute video from How Stuff Works about the inside of a computer (also uses a desktop).  http://www.youtube.com/watch?v=VWzX4MEYOBk.

 

Here is a 19 minute YouTube video by Dr. David Bourgeois about software: http://www.youtube.com/watch?v=7A7JAgbAStI.

 

TOC 04

Database / Data Warehouse / Business Intelligence

 

Relational Database

Watch this 5 minute video from lynda.com explaining the basics structures of a relational database: http://www.youtube.com/watch?v=z5YnKt2aOCs.

 

Business Intelligence

Here are several short readings of one or two pages each by Exforsys Inc. about Business Intelligence (BI) and Analytics. These pieces expand on topics introduced in our text.

·         Role of BI in corporate decision making - http://www.exforsys.com/tutorials/business-intelligence/bi-role-in-making-corporate-decisions.html.

·         Role of Technology in using BI - http://www.exforsys.com/tutorials/business-intelligence/business-intelligence-in-information-technology.html.

·         BI and data analysis.

·         Applications of BI - http://www.exforsys.com/tutorials/business-intelligence/business-intelligence-applications.html.

 

View this highly informative explanation and example of using business intelligence for decision making by the Tennessee State court system (30 minute video), from relational OLTP to Data warehouse (OLAP) to analysis (pivot table): http://www.youtube.com/watch?v=-j5J7lXav7Y.

 

TOC 05

Analytics, Decision Support, Artificial Intelligence

 

This video demonstrates a popular ERP/BI application called Netsuite. After clicking on the link below, click on the video link that says “Watch a Netsuite Product Demo Overview”. After the overview, click on any of the categories to view a demo of the module (for example Lead to Cash, Procure to Pay, etc.). View three of the modules and write a brief description of each module and what it includes. Module video lengths vary but most are in the 4-7 minute range:  NetSuite Business Intelligence Demo.

 

This 4 minute video shows how a data analysis application like Excel can mine through a large set of data and determine how that data can be grouped into logically different categories. This method is sued to “discover” how different variables may be associated with each other in ways not expected from the beginning: Data mining with SQL Server and Excel: Detecting Categories.

 

A companion to the categorization video above, this 2 minute video shows how a data set is evaluated for a fixed period of time and then used to predict how the variables will change for the next time period (called Forecasting):  Data mining with SQL Server and Excel: Forecasting.

 

 

Module 2 – TOC 6-9

TOC 06

Networks / The Internet

 

Read this short explanation of what constitutes a network from About.com: http://compnetworking.about.com/cs/basicnetworking/f/whatsnetworking.htm.

 

Watch this brief video of explaining how networks work: http://video.about.com/compnetworking/What-is-Computer-Networking-.htm#vdTrn.

 

Visit this brief and very simple six-slide overview of the internet from LearnFree.org: http://www.gcflearnfree.org/internet101/1.

 

This page from About.com explains the difference between the internet and the WWW: http://netforbeginners.about.com/od/internet101/f/the_difference_between_internet_and_web.htm.

 

You should definitely read “Twenty things I learned about the browser and web.” It is a very interesting and informative e-booklet from Google that explains things about the internet, the web and browsers. It’s not a long read and you will find some important information throughout.

 

TOC 08

 

Electronic Commerce

 

Here is a fairly comprehensive but succinct overview of e-commerce from HTMLGpoodies.com explaining generally what e-commerce is and what major activities and issues an e-commerce manager can expect to have to manage. It is about 12 pages and should take about 20-30 minutes to read and take notes: http://www.htmlgoodies.com/beyond/webmaster/projects/electronic-commerce-tutorial.html.

 

The Small Business Development Center (SBDC) is a network of federally and state funded small business consulting centers. They have an e-commerce resource site that offers some excellent links to just about everything you need to know about e-commerce, including overview, basics, training, strategies, site hosting, site development, marketing, payment, security, taxation  and others. It would be worth spending an hour or so reading some of the information to get a good “big picture” idea of e-commerce: http://www.sbdcnet.org/small-business-information-center/ecommerce-for-small-business.

 

B2B Supply Chain Management

Slides from a lecture at East Tennessee State University that presents some different thoughts on e-commerce and B2B supply chain management: http://einstein.etsu.edu/~pittares/podcast/slides/Spring2011/05--B2B%20e-Commerce%20and%20Supply%20Chain%20Management--student%20version.pdf.

 

B2B Marketing

Read this short blog post that presents some interesting points about what B2B marketing requires: http://digitalbodylanguage.blogspot.com/2009/08/what-is-b2b-marketing.html.

 

B2C Marketing

View this 13 minute overview of email marketing tutorial video from CORE Business Think Tank to learn why you would use email marketing, how to develop appropriate mailing lists, and how to make the marketing effective: http://www.youtube.com/watch?v=1HIF0jKnZas.

 

TOC 09

Infrastructure

 

Cloud computing

Tutorial explains the technology, advantages, problems and guidelines for implementing in business (12 minute video). http://www.youtube.com/watch?v=-8xw5cGzynM.

 

 

Module 3 – TOC 10, 11, 13

TOC 10

People, Privacy and Information

 

Intellectual property

View this interesting UCLA Library 15-slide interactive tutorial on Intellectual property rights. http://unitproj.library.ucla.edu/col/bruinsuccess/01/01.cfm.

Privacy may be a thing of the past as we move more of our activity online. To understand how this is happening read this blog posting from the New York Times by Nick Bilton: http://bits.blogs.nytimes.com/2013/12/15/disruptions-internets-sad-legacy-no-more-secrets/?_r=1. 

 

TOC 11

Emerging Trends and Technologies

 

Emerging Trends

Google CEO Eric Schmidt talks about technology, innovation and the relationship to the global economy (60 minute video). Talk was in 2009 so the data and some details are outdated but the concepts he addresses are still important. http://www.youtube.com/watch?v=Z2X7eadOcDw.

 

Here is an interesting presentation of McKinsey Company’s top 10 tech trends of 2013 and a relatively well informed blogger’s (broadstuff) response to them. Can you explain the Gartner Hype Cycle from his graphic? As you read these keep in mind other things we’ve read in our text and other materials: http://www.broadstuff.com/archives/2744-McKinseys-latest-10-Tech-trends-the-Broadstuff-view..html.

 

Emerging Technologies

Automatic speech recognition plays an important role in a variety of emerging systems (voice activation in car, for cell phone, etc.). It is also used for transcription or dictation. Take this short challenge to see how much faster voice dictation is than your typing (Think you’re fast? We’ll see – heh heh): Nuance Dragon Speed Demo.

 

View this interesting video about a doctor who finds a number of applications for his iPhone in working with his patients: Wireless Medicine.

 

Here is a short video showing how an in-car virtual assistant can learn and predict based on your driving patterns: Virtual Assistant Denise.

 

This is a 17 minute video of a TED talk about a new-generation of computing everywhere. The inventor from MIT shows how any surface can be a display area for your mobile computing needs: Sixth Sense – Gestural Interface.

 

This a short advertisement by Corning Glass – but it will open your mind to many possibilities for embedding computers in just about everything we do: Glass is the future of computing.