Technology and Distance Learning Help Desk
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The Office of Technology and Distance Learning (OTDL) Help Desk was developed to provide a one-stop-shop for all your Computer and Audio/Visual technology assistance needs. If you need help, please check the Frequently Asked Questions (FAQ), submit a trouble report, or call the Help Desk at 933-8858.
Example Frequently Asked Questions (FAQs) (see all the FAQs here):
How do I cancel a trouble report?
Look up the trouble report on the Trouble Report Status page and you may cancel it from there. You will need to enter your email and the Trouble Report number emailed to you when you filed the report.
How do I subscribe/unsubscribe to the UH Hilo faculty Ohana Email List?
If you are a faculty member, send an email to majordomo@uhh.hawaii.edu with the body:
subscribe ohana
end
To unsubscribe, send an email to majordomo@uhh.hawaii.edu with the body:
unsubscribe ohana
end
How do I get started with WebCT?
WebCT is an online tool for developing, delivering and managing online content for your classes. It is similar to Blackboard. To request a new WebCT account or to manage your existing account, visit:
webctsupport.hawaii.eduHow do I gain access to the SIS Plus (Student Information System)?
Contact Winifred Tatsuta at the Records Office at 933-0857 to request an SIS Plus account.
How do I borrow A/V equipment?
Requests for audio/visual equipment loans should be made by using the online form or by calling the library at 974-7344.
I can't get the A/V equipment to work in my classroom and I need it now! Help?
Please call 933-8858 for immediate assistance.