University of Hawaii at HiloInformation Technology PBA or PBB, (IT Specialist), (#78643) Position Description

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The recruitment for this position vacancy has concluded.

UH Hilo, College of Arts & Sciences, Computer Science Department, permanent, full-time, general funds, to begin approximately March 2013, pending position clearance and availability of funding.

Duties

Band A Duties and Responsibilities: Perform system administrator tasks on 100-node Windows network with Windows 7 and later workstations and Windows 2003 and later servers under supervision of the CS department chair. Perform system administrator tasks on Unix/Linux equipment. Setup and maintain student and faculty accounts, including setting protections, profiles, privileges, and network communications for optimum use to support Computer Science (CS) instruction and research. Perform regular system maintenance and backups, perform restoration as necessary. Monitor physical and logical security for CS equipment and systems, including facilities access. Monitor systems and system activity logs for possible inappropriate use. Maintain up-to-date security and anti-virus patches. Maintain up-to-date system documentation on settings and emergency procedures. Troubleshoot software and hardware problems. Repair, or coordinate repair of, network cabling, monitors, printers, scanners, and other peripherals, as well as audio-visual equipment. Install and test new hardware and software, and hardware and software upgrades. Maintain database of departmental equipment and software. Maintain UH Hilo inventory control tags and forms for CS equipment. Keep up with the newest releases in software and hardware and make recommendations to the department for inclusion of such into the department's purchasing budget consistent with the department's overall goals. Identify vendors for purchases, appropriate versions or releases, obtain quotes or bids as needed, estimate costs, and make recommendations. Generate requisition forms or purchase software, hardware and supplies using departmental purchasing card as requested and track purchase process through to delivery and acceptance. Maintain department budget and monthly reports. Monitor departmental supplies and recommend reordering when appropriate. Investigate hardware and/or software solutions for instructional tasks the department wishes to undertake, determine operating specifications and suitability. Provide training in new hardware and software systems to CS faculty/students for the smooth assimilation of such systems. Do preparations as requested for specific CS lab assignments, such as making specific files available or setting up special accounts. Maintain a work order system to handle requests and provide status feedback to faculty and staff. Maintain departmental web page. Perform system administrator tasks for the College of Arts and Sciences Dean's Office, including setting up and maintaining staff accounts, server backup, and software installation as needed. Meet regularly with and report to the CS department chair. Other duties as assigned.

Band B Duties and Responsibilities: Manage system administrator tasks on 100-node Windows network with Windows 7 and later workstations and Windows 2003 and later servers. Manage system administrator tasks on Unix/Linux equipment. Setup and maintain student and faculty accounts, including setting protections, profiles, privileges, and network communications for optimum use to support Computer Science (CS) instruction and research. Perform regular system maintenance and backups, perform restoration as necessary. Monitor physical and logical security for CS equipment and systems, including facilities access. Monitor systems and system activity logs for possible inappropriate use. Maintain up-to-date security and anti-virus patches. Maintain up-to-date system documentation on settings and emergency procedures. Troubleshoot software and hardware problems. Repair, or coordinate repair of, network cabling, monitors, printers, scanners, and other peripherals, as well as audio-visual equipment. Install and test new hardware and software, and hardware and software upgrades. Maintain database of departmental equipment and software. Manage UH Hilo inventory control tags and forms for CS equipment. Keep up with the newest releases in software and hardware and make recommendations to the department for inclusion of such into the department's purchasing budget consistent with the department's overall goals. Identify vendors for purchases, appropriate versions or releases, obtain quotes or bids as needed, estimate costs, and make recommendations. Generate requisition forms or purchase software, hardware and supplies using departmental purchasing card as requested and track purchase process through to delivery and acceptance. Maintain department budget and monthly reports. Monitor departmental supplies and recommend reordering when appropriate. Investigate hardware and/or software solutions for instructional tasks the department wishes to undertake, determine operating specifications and suitability. Provide training in new hardware and software systems to CS faculty/students for the smooth assimilation of such systems. Do preparations as requested for specific CS lab assignments, such as making specific files available or setting up special accounts. Maintain a work order system to handle requests and provide status feedback to faculty and staff. Maintain departmental web page. Manage system administrator tasks for the College of Arts and Sciences Dean's Office, including setting up and maintaining staff accounts, server backup, and software installation as needed. Other duties as assigned.

Minimum Qualifications

Band A Minimum Qualifications: Possession of a pertinent baccalaureate educational degree in Computer Science and relevant professional information technology experience with responsibilities for the administration of networks and troubleshooting and maintenance of servers, personal computers, and peripherals or equivalent education/training or experience. Functional knowledge of multiple computer platforms (e.g., Windows, Linux), LAN topologies, firewalls and Windows workstations as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodology. Functional knowledge and understanding of the broad technology, systems, hardware and software associated with maintaining system security and usage statistics, system administration, hardware and software maintenance for personal computers and peripherals. Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine evaluation, integrate, and implement practical and thorough solutions in an effective and timely manner. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals. Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. Demonstrated ability to deliver reliable customer service, manage work priorities and projects, communicate the status of projects, and estimate reasonable completion dates. Demonstrated ability to work with little or no supervision.

Band B Minimum Qualifications: Possession of a pertinent baccalaureate educational degree in Computer Science and 3 years of progressively responsible professional information technology experience with responsibilities for the administration of networks and troubleshooting and maintenance of servers, personal computers, and peripherals, of which 2 years of the experience must have been comparable in scope and complexity to the next lower pay band in the University of Hawaiʻi broadband system; or equivalent education/training or experience. Considerable working knowledge of multiple computer platforms (e.g., Windows, Linux), LAN topologies, firewalls and Windows workstations as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodology. Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with maintaining system security and usage statistics, system administration, hardware and software maintenance for personal computers and peripherals. Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine evaluation, integrate, and implement practical and thorough solutions in an effective and timely manner. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations. Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. Demonstrated ability to deliver reliable customer service, manage work priorities and projects, communicate the status of projects, and estimate reasonable completion dates. Demonstrated ability to work with little or no supervision.

Desirable Qualifications

Microsoft certified systems engineer. Experience providing direct IT support to faculty and staff in an academic environment. Experience with instructional technologies such as multimedia and web development. Experience conducting end-user training.

Pay Range

PBA, $2,904/month minimum; PBB, $3,541/month minimum.

Applications (How to Apply)

A complete application must include: 1) UH APT Application UH Form 64, 2) cover letter indicating how you satisfy the minimum and desirable qualifications, 3) resumé, 4) names, addresses, email, and telephone numbers of three (3) professional references, and 5) transcript awarding degree from an accredited institution (copies are acceptable, however, official transcripts will be required at the time of hire). Original signature required on application. All requested documents/information must be postmarked by the closing date and become the property of the college. Incomplete applications will not be considered. All minimum qualifications must be met by the closing date. Note: One position to be filled; if there are no qualified applicants at the Band B level, applicants for Band A level may be considered. Only one application packet required to be considered for both levels. Submit application to: Dr. Sevki Erdogan, Chair, Computer Science Department, University of Hawaiʻi at Hilo, 200 W. Kawili Street, Hilo, Hawaiʻi 96720-4091 or electronically to: sevki@hawaii.edu.

Inquiries (General)

Sevki Erdogan, sevki@hawaii.edu

Please refer to position #78643 when making inquiries.

Application Deadline

Closing Date: February 8, 2013

Important Information

The official advertisement can be found at Work At UH.

The University of Hawaiʻi is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.

Individuals with disabilities who need a reasonable accommodation for the application or hiring process are encouraged to contact the EEO/AA coordinator(s) for the respective campus.

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaiʻi may be viewed at the U.S. Department of Education’s Campus Safety and Security Data Analysis Cutting Tool, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10A of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

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