Banner and STAR Access

UH Hilo Home > Office of the Registrar > Faculty Staff > Banner and Star Access

  1. Banner Access (new users)
  2. STAR Access (new users)
  3. Useful Links

Banner Access for New Users

Banner Student Information System access is only available to current UH Hilo employees or student workers.

1. Complete the FERPA tutorial including the quiz

Complete the online FERPA tutorial including the quiz. After successful completion of the FERPA quiz, submit your results online to the Office of the Registrar.

2. Request Banner access

The Departmental Director should email a request for Banner access to the Office of the Registrar, uhhro@hawaii.edu, with the following information:

  1. Name of person needing access to Banner
  2. UH Username
  3. Describe job functions requiring Banner access
  4. Specify type of access this person will require (example: view access or modify access as it relates to job function)

The Office of the Registrar can give access to registration information only. Contact the following for access to other types of information:

  • For access to fees or financial/accounting information, please contact Mason Kuo, Director of Business Office
  • For access to student financial aid information, please contact Lynette Egusa, Interim Director of Financial Aid Office

3. Check email for confidentiality agreement

A confidentiality agreement will be sent directly from Banner Central (subject title: Banner FERPA confidentially notice/agreement) to your UH email account. You must reply to the email within three (3) working days.

4. Check email for generic Banner password

Once Banner Central receives your reply, you will be sent a generic Banner password via email. You must log on to Banner and change your password within three (3) working days or the password will expire.

Questions regarding your Banner Access should be directed to Chelsea Kay-Wong at uhhro@hawaii.edu


Access to STAR for Advisors for New Users

1. Register for STAR access

  • Using an on-campus computer, login to STAR registration using your UH Username and password (same as your @hawaii.edu email)

2. Complete FERPA tutorial including the quiz

Complete the online FERPA tutorial including the quiz. After successful completion of the FERPA quiz, submit your results online to the Office of the Registrar.

3. Complete the STAR User Policy and Security Agreement

Complete, read, and sign the STAR User Policy and Security Agreement and return to the Office of the Registrar, Student Services Building, Room 101.

4. Check email for confidentiality agreement

A confidentiality agreement will be sent directly from Banner Central (subject title: Banner FERPA confidentially notice/agreement) to your UH email account. You must reply to the email within three (3) working days. You will receive a confirmation email.

5. Check email for login instructions

The Office of the Registrar will contact you via email with STAR login instructions after you have received confirmation by Banner Central.

Questions regarding your STAR Access should be directed to Dolly Roth at uhhstar@hawaii.edu.


If you require training for either Banner or STAR, please contact the Office of the Registrar; we will be happy to set up a short training session.

To contact the UH Hilo Office of the Registrar, email uhhro@hawaii.edu. Questions regarding other University of Hawaiʻi campuses should be directed to the appropriate campus contact.