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Frequently Asked Questions

Questions asked by New Students

Find the answers to some questions frequently asked by new Vulcans.

  1. What happens during Orientation?
  2. When is Orientation?
  3. Is orientation mandatory?
  4. What if I only want to, or can, only attend a few activities during orientation—do I still have to pay the entire $75 fee?
  5. Do I have to attend orientation to get advising and register for classes?
  6. If I already registered for orientation but I decided not to go, can I get a refund?
  7. Do parents need to go to orientation?
  8. When can I register for classes?
  9. I’m not an incoming freshman but I still have a hold on my account. Why?

What happens during Orientation?

Orientation will be filled with fun activities, events, and workshops all designed to Create Connections with other new students, with our amazing UH Hilo faculty, and with numerous campus resources and the awesome staff that run them. We'll also have workshops which will help to set you up to be Academically Successful here at UH Hilo, and of course there will be lots and lots of Vulcan spirit as we welcome you into our university ʻOhana.

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When is Orientation?

Fall 2016 New Student Orientation will begin on Wednesday August 17, 2016.

Check-in for Orientation will be on Wednesday August 17, 2016 (time TBD). At that time you'll be able to pick up your Orientation Pass, Welcome Bag, and Schedule. In addition we'll be available to assist you if you haven't registered yet and want to participate in Orientation.

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Is orientation mandatory?

While orientation is not mandatory, it is highly recommended, highly encouraged, and any other words you can think of that mean "You should go to Orientation". Orientation provides the tools and creates a foundation for both First Time First Year students and New Transfer students to be successful and to make their transition into UH Hilo as smooth and easy as possible. Besides, it's a great way to meet other new students who have common interest and goals, engage in conversations with faculty and staff, participate in workshops designed to help our newest students succeed, and create life-long friendships. Plus its choke (a lot) fun! So for the price of a nice Aloha shirt, that's a great deal.

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What if I only want to, or can, only attend a few activities during orientation- do I still have to pay the entire $75 fee?

The orientation fee is $75 for each student regardless if the student participates in one activity or all the activities offered. We strongly encourage each student to participate in as many activities as possible. Students who participate have an advantage. They have the information needed to succeed in classes, the opportunity to make connections with peers, and knowledge about the resources available on campus.

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Do I have to attend orientation to get advising and register for classes?

Although we encourage all students to attend orientation, you do not have to attend orientation to receive advising or to register for classes. However, there will be specific sessions dedicated to advising and meeting with faculty that only those who paid for orientation will be able to attend.

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If I already registered for orientation but I decided not to go, can I get a refund?

The degree to which you will be refunded, based on your cancellation, is shown below:

  • Student Orientation Cancellations made on or prior to June 30th - 75% refund
  • Student Orientation Cancellations made on or after July 1 - 50% refund
  • Student Orientation Cancellations made on or after July 17th - No Refund

* Cancellations for Parent Orientation and Evening of Aloha are non-refundable.

NSP - Vulcan Orientation Cancellation Link

Please allow us time to process your refund as we are currently working very hard in planning.

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Do parents need to go to orientation?

Parents and family members are not required to go to orientation, but they are encouraged and welcome to attend.

Parent orientation is shorter than the student orientation and has a completely separate sign-up. Parents and family will learn about resources on campus that will help support the success of their students. It is also an opportunity for parents to meet and engage in conversation with faculty, staff, and administrators. Parents will be able to leave UH Hilo confident that their child made the right choice of becoming a UH Hilo Vulcan!

More information about Parent Orientation

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When can I register for classes?

Registration for incoming first-time freshman will begin on May 2, 2016 via the STAR website. Further information on registration will be sent to students via mail or email shortly.

For more information on how to register, please visit: http://hilo.hawaii.edu/gps/

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I’m not an incoming freshman but I still have a hold on my account. Why?

There could be a number of reasons why you have a hold on your account. It can either be a hold put on when you transferred or it can be a medical hold. If you look on your MyUH under the “View Charges/Make a Payment” tab there is a place where you can view your holds. From that page you can see where your hold came. You must work with the department that put on your hold to have it removed.

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